Nike’s system duplicated my online order and charged my credit card twice for a single purchase.
When I contacted customer support immediately, Nike confirmed the duplicate but refused to cancel it, saying I had missed a 30-minute window. I was told to either file a fraud claim or wait for two identical products, return one, and wait up to 30 days for a refund.
I only made one purchase. This was a system error, not my mistake. Very disappointing experience and poor resolution for a clear billing issue.
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