I had a very disappointing experience with Nike Canada.
My order took a very long time to be delivered. After finally receiving it, I decided to return the shoes. Nike has had the returned package in their possession for over 10 business days, and my refund still has not been processed.
Customer support informed me that it could take up to 10 more days to receive the refund. That means potentially 20 days just to get my money back, which is completely unacceptable.
What makes the situation worse is the chat support. They showed no real concern for the situation and kept repeating scripted answers instead of actually helping.
For a company of this size, the return and refund process — and especially the customer service — is extremely disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Experience sports, training, shopping and everything else that's new at Nike.
