I purchased two pairs of trainers from a well-known retailer, one in white and another in black and white. Unfortunately, they only issue credit-notes for returns, which can be frustrating for those with specific style preferences. Shortly after buying them, I noticed a crease forming at the top where the foot bends, a design flaw that should be avoided. Such a crease can quickly become permanent, making new footwear look worn out. I contacted the support team, who requested photos of the issue and digital receipts, which was inconvenient since one pair was purchased in-store. After gathering all necessary documents and emailing them, their service department rejected my claim, citing it as normal wear and tear, despite my explanation that the photos were taken immediately after the first wear. This outcome didn’t surprise me, as I had previously tried to secure a position with the company and sensed their reluctance to acknowledge any shortcomings. Their refusal to accept responsibility for the design flaw reflects a culture that avoids admitting mistakes. In summary, the trainers are poorly designed, and I wouldn’t recommend purchasing them.
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