I sent a package back on December 29 containing three items. I received a receipt from the shipping service and thought everything was fine. However, on January 6, I received an email regarding a refund for only two items in the box. I contacted support on January 13, and an employee confirmed that I was due a refund for the running shoes, promising I would receive it within 5-8 days. Unfortunately, that never happened, and now I am being told they haven't received the shoes. Despite providing tracking numbers and receipts, nothing has been resolved, and I feel cheated. This experience has led my family to decide against shopping with the company in the future.
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