A couple of my trainers broke within the warranty period, so I contacted the company for compensation. They offered two options: return them for compensation or take them to a store. They also provided a 20% discount code, which is not appealing when a 25% discount is available for Black Friday. I drove to a store only to be told they couldn't process online orders as they were not an official reseller. This was incredibly illogical given the information on the company's website. I called again, and they only offered to return the shoes, which I don't trust. They are too valuable to me to risk sending back without assurance of a refund. I find it extremely poor that no other solutions are presented.
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