I purchased two pairs of trainers from a well-known retailer, one in white and another in black and white. Unfortunately, they only provide credit-notes for returns, which can be frustrating if you have specific style preferences. Shortly after buying them, I noticed a crease forming at the top where the foot bends, which is a design flaw that should be avoided. A crease in that area can quickly become permanent, making new footwear look worn out. I contacted the brand's support team, who requested photos of the issue and digital receipts, which was inconvenient since one pair was bought in-store. After gathering all necessary documents and emailing them, their service department rejected my claim, citing it as normal wear and tear, despite my explanation that the photos were taken immediately after the first wear. This outcome didn't surprise me, as I previously applied for a position with the company and felt they were reluctant to acknowledge any shortcomings. Their refusal to accept responsibility for the design flaw aligns with a company culture that seems to avoid admitting mistakes. In summary, the trainers are poorly designed, and I wouldn't recommend purchasing them.
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