I recently returned a pair of faulty runners, and the return process has been incredibly frustrating. My initial two calls to customer service lasted over 1.5 hours, during which I was told to send the shoes back. After inspection, they confirmed the fault and offered a gift card refund. However, I've faced ongoing issues receiving the refund email. I provided a different email address, yet the team still can't send it. After calling two days in a row, I was told it might take 'a few more days' to resolve this. It's hard to understand why this is so complicated. I would appreciate a prompt resolution and confirmation once the refund is processed.
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