I purchased £45 shorts online for my son's birthday. When I attempted to return them, I was informed that the 30-day return window had closed. I bought the shorts a month prior because I can't afford to buy everything at once. The shorts were too small, still have tags, and have never been worn. I ordered a larger size, but they still refused to refund. This policy penalizes parents who need to budget. Not everyone can afford to buy everything at once. I won't shop here again. The customer service was humiliating, and despite explaining my situation, they still wouldn't refund.
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