Review Time
I ordered trainers for nearly £200 on December 8th, expecting them to arrive in time for Christmas. There have been no delivery updates or tracking information. When I contacted customer support, they mentioned they would escalate the issue. Now, 11 days later, they claim a replacement will be sent in 3-5 days. Two more days have passed, and still no updates. With Christmas just 6 days away, I have no trainers for my son and I'm out £200. Absolutely unacceptable!
I ordered trainers for nearly £200 on December 8th, expecting them to arrive in time for Christmas. There have been no delivery updates or tracking information. When I contacted customer support, they mentioned they would escalate the issue. Now, 11 days later, they claim a replacement will be sent in 3-5 days. Two more days have passed, and still no updates. With Christmas just 6 days away, I have no trainers for my son and I'm out £200. Absolutely unacceptable!
I purchased £45 shorts online for my son's birthday. When I attempted to return them, I was informed that the 30-day return window had closed. I bought the shorts a month prior because I can't afford to buy everything at once. The shorts were too small, still have tags, and have never been worn. I ordered a larger size, but they still refused to refund. This policy penalizes parents who need to budget. Not everyone can afford to buy everything at once. I won't shop here again. The customer service was humiliating, and despite explaining my situation, they still wouldn't refund.
I have not received my order. The investigation has not been completed within the promised timeframe. There has been no communication, no refund, and no replacement. I had to initiate a chargeback through my credit card. The customer service has been very unhelpful.
I bought a product in-store that lost its shape after two washes. After finally getting someone on the phone, I sent the item back, but I haven't received any response since. I can't reach them by phone or email, and they haven't acknowledged receipt despite having proof of delivery. I've contacted their head office, but they were equally unhelpful. This location cannot be trusted. Next time, I will negotiate in-store.
The online purchasing system has major issues. My order was delivered, but the system indicated it hadn't been dispatched, leading to weeks of waiting and multiple calls just to arrange a return. When I returned the item, it wasn't logged in their system, and they expected me to provide proof of return—even with the UPS tracking number. This has been a nightmare, and I spent hours on the phone with unhelpful staff. One representative even disconnected the call when I asked for contact details for management.
I purchased trainers online, and they sat at the facility waiting for pickup for 5 days. After speaking with a representative, I was informed they lost the item and would issue a refund in 7-10 days. This has been a complete waste of time.
This has been my worst shopping experience ever. I was initially excited as a single dad of four, taking advantage of a discount. I ordered several items, but they were split into different deliveries, causing confusion. Some items arrived, but others did not, and I was left waiting for weeks. Despite my repeated calls to customer service, I received no assistance and was left with no trainers. This situation has caused me significant stress and financial strain.
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