The online purchasing system has major issues. My order was delivered, but the system indicated it hadn't been dispatched, leading to weeks of waiting and multiple calls just to arrange a return. When I returned the item, it wasn't logged in their system, and they expected me to provide proof of return—even with the UPS tracking number. This has been a nightmare, and I spent hours on the phone with unhelpful staff. One representative even disconnected the call when I asked for contact details for management.
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