I ordered trainers and socks. After receiving my parcel, I reached out to customer support about the missing socks. The box was intact, so the mistake was clearly on their end. The representative informed me via email that the socks were included, which was incorrect. I had to argue for them to investigate the matter. Their reply was automated, suggesting I pursue a refund through my bank. Unfortunately, I paid through a third-party service and was told to wait another week for a resolution.
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