I ordered a jacket for my daughter, but sent the wrong item. The first customer advisor I spoke with asked for numerous photos which I provided. They advise they are looking into the issue however ended the chat to go on lunch. The second customer advisor was confused about the issue when it was written clearly what the issue was. Wasted 30 mins ended up calling to be told I need to return the item and reorder. Absolutely joke, Nike must think everyone has time on their hands to be raising complaints on a failure they done. Awful customer services, time wasting. To only realise the size I wanted was sold out, had to try the size above hopefully this will fit my daughter for the winter.Seriously, no duty of care, accountability.... Nike please note you could potentially lose customers and the millions you make if you don't invest in your staff. It's not that hard, simple! - Training goes a long way! And, why don't you have an email address? Which large organisation don't have an email address to raise complaints!
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