nike.uk

There needs to be zero stars with these companies, as it looks like there feedback score is 1.5 star

There needs to be zero stars with these companies, as it looks like there feedback score is 1.5 stars when NIKE should show -1.5 stars.

Ordered a pair of trainers for a christmas present, they are now using Royal Mail instead of DPD for deliveries something about being busy, and the picture shows that an expensive pair of trainers were left at the door according to the tracking details, no delivery updates or even a redelivery card was left.

Called NIKE who said they needed 8 days to investigate as no item was received, I called back after 10 days as still no update to be told they needed more time so I said raise a second complaint this time for wasting my time and the advisor refused, so I said now raise a third complaint about yourself again he refused, so I said escalate the call to your manager he refused and hung up on me.

So I called back asked again to speak to a manager and was told one would phone me within 2 hours, I said yeah were see and yep we all guessed correctly no call from a manager. So I have just raised a chargeback with my bank and within 5 minutes the full purchase price was in my account while HSBC look into these jokers.

Date of experience: Jan 12, 2026