nikon.co.uk

4.4
4.4 Based on 161 reviews

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Carson Taylor
Mixed results

Somewhat frustrating experience with Nikon support. Having identified issues with the live view performance of the D780, and showing many examples of poor real world performance in some situations. The support team did listen, but spent too much time trying to suggest it was my fault (min focus distance), when I proved it wasn't, finally we get some acknowledgement that there are some problems, but no solutions - except waiting for some firmware that never turns up.Sadly Nikon has not updated the firmware on the D780, since this case and despite the camera being quite expensive, it has not had any meaningful updates for firmware to improve the live view operation or performance, not a single one except some basic bug fixes. The Z6 and Z5 have had a lot since the D780 was released, and the Z5 is a much cheaper camera. It leads me to think Nikon are holding back and trying to push their mirrorless models, and not supporting their F mount customers. Many users prefer to use an optical finder Perhaps Nikon don't understand this.I was going to purchase a second D780 body, the camera overall is good, but the hit and miss live view AF performance is disappointing.I waited 8 months to see if Nikon did make some effort on updating the camera, and another bug fix firmware came out 4 months ago 1.10, almost 18 months since the last one, and again tiny bug fixes nothing else! Had Nikon tried to improve the live view AF, or made at least some meaningful firmware updates, I would have bought another body. it seems the company has little to no interest in F mount customers.Update end of 2024, still no sign of a serious firmware update on the D780, I compared it to a Z6 and Z6 II and the live view AF is notably improved in both compared to the DSLR. I'm sure Nikon could improve it, but they really don't seem to want to or care about their D780 users/customers.

2
Date of experience: Apr 11, 2023

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