Review Time
My binoculars were accidentally damaged, still within 10 year parts warranty but no long an active product. As could not be repaired I was offered replacement pair of newer version for price of labour had repair been possible. Kept informed throughout process and delivery was sorted speedily.
My experiences with the company have always been positive, and this time I was even more satisfied than I expected. The service was top-notch, communication was smooth, and the support was reliable. The logistics were timely and very informative, and the quality of work was outstanding. My camera feels nearly new again, and I would definitely recommend it.
My interactions with the company have consistently been positive, and this time I was even more satisfied than anticipated. The service was commendable, the conversations were seamless, and the support was dependable. The logistics were prompt and informative, and the quality of the work was remarkable. My camera feels nearly brand-new again, and I would highly recommend it.
The pickup and return service was secure for valuable equipment. Communication throughout the process, via phone and email, was extremely helpful for clarifying any questions. The portal was useful for tracking progress through the repair and service stages.
After my Monarch 7 binocular rubber nearly disintegrated in under five years, I sent them in for warranty repair. It was determined they were beyond repair, so I was offered a replacement pair. The representative managing my claim was exceptional, providing regular updates through email and phone, and arranged delivery to fit my schedule. Fantastic service.
Having had a negative experience with a local repair service years ago, I chose to send my D5 body back for professional repair. It was pricier, but worth every penny. The company disassembled most of the body, replacing all the rubber grips. I'm thoroughly impressed—it's like having a brand-new body!
After accidentally dropping my underwater housing on rocks post-dive, the autofocus and iris controls stopped working. Upon returning home, I sent my camera and lens to the service department for evaluation and repair. The service was outstanding, and I was kept informed throughout the repair process. The lens returned in perfect condition and is functioning normally. After 30 years of investing in this equipment, I can confidently say it's one of my best decisions as a professional cameraman. Thank you.
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