Truly some of the worst customer service I have ever experienced. Even SHEIN is better. I had an issue with my brand new cameras battery, they asked me to send it back but I needed the camera asap so suggested purchasing a new one as it would be quicker than the turnaround for diagnosing a battery issue. (Without refunding first so I’d need to fork out nearly £2000 for two cameras.) It took over a week to even get to the bottom of what to do, I sent several emails to chase over the weekend and had no replies for several days. Reminder - this is a BRAND NEW camera that should be working, when purchasing directly you expect it to be in perfect condition, battery and all. I am over two weeks in now, still no replacement battery and no apology or offer for compensation over such a mess. So disappointing.
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