My Nikkor 500mm f4e lens was returned from its repair by Nikon Service in the Netherlands still unable to focus. (So zero stars for Nikon EU!) However, Jana and Katie at UK service support ensured that the repair was completed quickly and successfully (this time by Fixation). The mark of a good organisation is not so much that they get everything right but that they react quickly to resolve problems. Their quick (and relatively stress free) resolution was much appreciated.
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