Ordered a camera lens that got lost in transit. Contacted customer services and so far the support has been appalling, brushing off my concerns and refusing to refund before the UPS investigation is completed. My contract of goods is with Nikon and not UPS and the refund is not contingent on the investigation, that is between the store and the courier. Customer support puts the query on the sales team who then refuse my refund request. So now I'm out a lens, out the money I spent on the lens, and being so severely stressed and distressed that it's triggering seizures for me multiple times a day. Emails go unanswered and the only way I've gotten responses is by contacting every contact post. Complaints procedure is to just email the customer support email and they'll supposedly forward it to the right place but I don't trust that at all.Writing this because I thought I'd be safest and most protected as a customer buying directly from the brand when in reality this has been a nightmare that just has me really worn down. With this breach of contract and consumer rights, I don't think I could ever justify buying from them again. Maybe I'm unlucky and got the one customer support agent that hates their job, or maybe it's just not seen as important because it's not a lens that cost thousands, but the lens and the money spent on it was a lot for me so I'm feeling this loss hard and the underwhelming support doesn't help at all.
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