After several years of good service, I thought my camera and two lenses needed good service and check-over so I went through the Nikon website to get it done. The uploading of the details and paying a reasonable deposit was very straightforward and the courier collection was arranged. I had several emails sorting out the details of the collection from George who was amazingly helpful and, more importantly, seemed to take a personal interest in this customer.Dispatching several thousand pounds worth of camera equipment to couriers, etc. was a little stressful but it all went very smoothly with regular updates.Nikon’s progress website did not always work for me but an email to their support desk resulted in a phone call giving me the update I needed.The estimate was clear (and less than I was expecting!) and, as I was unable to access their website to ask them to go ahead, I emailed them and, again, they were efficient, personable and helpful.The progress website was, when I could access it, clear with the whole process visible. My camera arrived back safely and the packaging was first-rate, I think they could have dropped it from an aeroplane without it coming to harm.Of all the companies I have dealt with, Nikon is, without doubt, the best for communicating with the customer, keeping the customer up-to-date and for their customer service personnel’s attitude.I cannot recommend Nikon highly enough and would not hesitate to use them again.
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