My experience with NineCasino has been very disappointing.
I was contacted directly by phone and offered free spins with no deposit required. This was clearly presented as a promotion available to me, and it was the reason I agreed to proceed.
However, the free spins were never credited to my account.
When I contacted customer support, I went through a long back-and-forth via email. After multiple messages explaining the situation, I was ultimately told that there was “no record” of such an offer being made during the call, and therefore they would not honor it.
As a customer, this is extremely frustrating. If a company representative makes an offer over the phone, the company should stand by it. Instead, I was left feeling misled and dismissed.
My advice: if you choose to use NineCasino, make sure every single offer is confirmed in writing before you act on it. Otherwise, you may end up in the same situation.
Very disappointing experience.
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