On the 30th of November 2025, I placed an order for a pulse oximeter from the company. Their advertisement indicated that delivery would occur within 3 weeks, which is already a considerable wait for such an item. I received order confirmation the following day, December 1st. However, it took 13 days before I got an SMS notifying me that my order was finally shipped on December 12th. The message included a tracking ID and identified the shipping company, which I later found out is notorious for poor service. Now, 45 days later, I still have no updates on my delivery! The tracking website and customer service bot are the worst I've encountered, and the bot's claims about connecting me to a human were misleading. When I reached out to the company to express my dissatisfaction, I was told that the responsibility lies with the shipping provider, not them. They expressed sympathy for the delay but failed to apologize for taking nearly 2 weeks to hand it over to the shipping company. They mentioned they would look into the delay, which could take another week! Additionally, their email included a suggestion to rate my experience with an emoji, which led to a blocked website due to potential security risks. How can they improve?
1 Choose a reliable shipping company.
2 Avoid delays in handing off orders.
3 Implement a better tracking system for deliveries.
4 Clearly communicate stock availability upfront.
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