Review Time
On the 30th of November 2025, I placed an order for a pulse oximeter from the company. Their advertisement indicated that delivery would occur within 3 weeks, which is already a considerable wait for such an item. I received order confirmation the following day, December 1st. However, it took 13 days before I got an SMS notifying me that my order was finally shipped on December 12th. The message included a tracking ID and identified the shipping company, which I later found out is notorious for poor service. Now, 45 days later, I still have no updates on my delivery! The tracking website and customer service bot are the worst I've encountered, and the bot's claims about connecting me to a human were misleading. When I reached out to the company to express my dissatisfaction, I was told that the responsibility lies with the shipping provider, not them. They expressed sympathy for the delay but failed to apologize for taking nearly 2 weeks to hand it over to the shipping company. They mentioned they would look into the delay, which could take another week! Additionally, their email included a suggestion to rate my experience with an emoji, which led to a blocked website due to potential security risks. How can they improve?
1 Choose a reliable shipping company.
2 Avoid delays in handing off orders.
3 Implement a better tracking system for deliveries.
4 Clearly communicate stock availability upfront.
My experience closely mirrors other recent one-star reviews. The company advertised a herbal supplement that they ultimately did not possess, yet they charged me 235 NIS anyway, claiming on November 30th that it was being prepared for shipment. A week later, they informed me it was out of stock and suggested an unrelated supplement instead. When I declined, they offered 120% store credit or a refund on December 10th. I opted for the refund, but instead of processing it, I received another generic message on December 12th stating my order was being processed, just like the initial confirmation I got two weeks earlier. It seems they have no intention of either refunding my money or delivering the product. Surprisingly, each time I checked, the same out-of-stock supplement has still appeared as available for purchase, even after they acknowledged they couldn't provide it. This suggests they're knowingly taking payments for items they cannot fulfill, and in my case, failing to return my funds. Historically, this company seemed trustworthy, so I’m baffled by this change. Whatever the reason, it appears to hinder their ability to issue refunds or acquire products they don't have in stock. Clearly, I will not be ordering from this company again.
My experience aligns closely with other recent one-star reviews. The company advertised a herbal supplement for sale that they ultimately did not have, yet they charged me 235 NIS regardless, claiming on November 30th that it was being prepared for shipment. A week later, on December 7th, they informed me it was out of stock and suggested an unrelated supplement instead. After I declined, they offered 120% store credit or a refund on December 10th. I requested a refund, but instead of processing it, I received another generic message on December 12th stating my order was being processed, similar to the initial confirmation I got two weeks before. It seems they have no intention of refunding my money or delivering the product. Surprisingly, every time I checked, the same out-of-stock supplement was still listed as available for purchase, even after they admitted they couldn't provide it. This indicates they're knowingly taking payments for items they cannot fulfill, and in my case, not returning my funds. This company seemed reliable in the past, which makes this situation puzzling. Whatever the reason, it appears to obstruct their ability to issue refunds or source products they don't have in stock. Clearly, I will not be ordering from this company again.
This company misleads customers in a legal manner. They sold me a dental floss product that is typically 40m, but they only provided a 4m pack. I assumed it would be cheaper than other platforms due to local shipping, but it turned out to be more expensive. My reservation ID is from this company and it has shipped.
On October 11, 2025, I placed an order with the company. According to my bank, the amount of 292.99 ILS was withdrawn the same day. The next day, I received a confirmation, but on October 13, they informed me that the product was out of stock and suggested an alternative. I requested a refund. They offered either a 100% refund or a 120% voucher. I opted for the full refund. Later that day, I received another email stating that since the product was now in stock, the refund request was not approved. Since then, I've received no updates, no tracking number, nothing. I originally considered ordering from another platform but decided on this company instead due to tax concerns. Now I regret that decision and will not order from them again.
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