Hi, I bought a few items from Ninja online store but returned a toaster that to be honest was good until it wasn’t, few weeks and it started to have issues with heating element, anyways had to return it and did not want a replacement as for over £100 I’m sure I can get a decent toaster that’s reliable. So ! Asked for a return and I thought I had stolen something the way they went on, needs the original box, you need to take it to your local post shop, once they get it back and examine the toaster for what I don’t know? They will be in contact and arrange a replacement or refund, told them just to refund me, wow ! That didn’t go down to well and they began making things even worse with more questions, I thought I had honestly destroyed the name ninja and they weren’t to happy about it.Overall the customer service is very poor, more robotic, you would think with the money you pay out for their merchandise they would have a better understanding.Still waiting on a refund 🙄
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