I placed an order on Nov 30, 2025, and it is currently stuck at an airport facility due to domestic shipping issues. The support team has been completely ineffective in assisting me with a product that their shipping partner has apparently lost. I've been passed around between phone calls and representatives, and I've been waiting for an escalation in support for the last 10 days. A straightforward solution would be to send me a replacement shipment and resolve the issues with the shipping partner on their end. Naturally, I have to initiate contact with the company, as they never follow up with updates.
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