Very poor customer service. Each time I contacted them, a different person replied, and I constantly had to repeat the same information. I reached out because a part was missing, which meant I could not use 2 out of the 3 components. I was then told the part was unavailable and was offered a replacement appliance instead. They asked me to cut the cord of my new robot and send photos as proof. After I did this, they stopped responding, and I was forced to throw away an appliance that was still working, missing only one small part. This will be the last time I purchase a Ninja appliance.
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