I cannot believe I'm writing this review about Ninja. I have always believed that ninja is one of the best customer services companies I have ever dealt with. I am a loyal customers for over a decade. From vacuums to blenders to thirstis and coffee makers, I have rarely, if ever stayed from Ninja. Stephanie is the most amazing customer service representative I have ever worked with.
Please understand two things . I just got out of the hospital and I am 100% disabled for cognitive/neurodivirgent reasons.
With QVC, HSN, Holiday sales, or Ninja sales this would not be possible. I had quite a few bumps in the thirsti road but Stephanie was with me step by step and until (it seems) the best flavors dropped off the site? I am addicted.
I saved up for president's day and was able to buy a Ninja Duo. I was so thrilled! However, after a coiple of days? I thought I should call Ninja directly. Keep in mind I was still in mh Best Buy window.
However, after a video call (as I am always willing to do- I am not trying to get away wirh anyrhjng), customer service agreed it was making some loud noises it should not be, and not brewing correctly.
As Ninja is, they asked me to cut the cord, and sent me the CNF 6301- they said it was now covered by their warranty and anything should go through them, which makes sense. I recieved it the following week. This might not be exactly right due to my disabilities bur Im sure it is close
About a month later (today- so actually not a month later) the CFN601 went kaboom. It kept saying there was not any water when there was. Neither side would work. Then I unplugged it and the espresso came exploding out of the spot. It went all over my counter and floor, as well as burning my hand.
This was when my friends were here to help me and I just wanted to do a little something- instead they got more work.
First, he offers me a CFN602 which I cannot find anywhere- phantom machine. And then afterbtalking to escalation, he tells me that the one I have is the top one that uses the capsule I have. And he couldnt just jump to a 600 (15%off.. might even be an open box... did not look) or he csn give me a free lesser machine and make up the difference with a blender.
Um. The lesser machine doesnt use Nespresso Original line pods wither that I had made quite an investment in. So is it monkey or confern for what I spent- rhetorical question.
Now, I apparently I am supposed to wait till Tuesday for a call back. For what? To be insulted and offered the same crap offers again? Either get a lesser machine I already had issue with, a machine thst doesnt exist, or lose the money that is hard to even save on SSDI (Ada reasonable accommodations at the least??) Because I am handcuffed to their disgusting options.
Never ever again. Im done with this company. Sad to see what has happened to them
ETA- I found the 602. It has been discontinued
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