I spent £240 on a birthday party for 13 children and was extremely let down. The event was advertised as having no host, even though the invoice suggested there would be someone to greet us. The food quality was lacking and inadequate: only two burnt pizzas for 13 children, no extra vegetarian options despite having three vegetarians, and a delay of 15 minutes after I inquired twice. I filed a formal complaint, pointed out the lack of additional vegetarian food, and have yet to receive any response. Overall, this was poor value for money and the customer service was very disappointing. I will not be returning.
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