I ordered a switch 2 on 2nd December, the product didn’t even arrive with the courier when I used the tracking code. I waited 7 days as advised then completed the relevant forms which said I would get a reply in 24-48 hours. I originally asked for a replacement as it was a Christmas present, a few days before Christmas I had to purchase another console from a local retailer as I just keep getting automated replies and the customer service online chat just say they can’t help. I returned the email to say I now needed a refund as I had purchased elsewhere. I still haven’t received a response or my money back and the online codes no longer work from the original purchase. Going around in circles and Nintendo do not reply to any contact methods made
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