Review Time
Awful Customer Service! I would give half a star if I could.
3 of my last 4 orders have all had issues,
ZA was cancelled without me being notified
Legends of Zelda age of Imprisonment - Lost in transit - Took over 2 months to get any progress on my email, finally got my refund after chasing this daily.
Pokemon FireRed preorder code, no emails received, and not having to argue with Customer Service all over again.
The customer Service team clearly do not read emails when you supply all details and then proceed to request the information that was included, refuse to supply time frames or SLAs of when the call should be completed. Refuse to escalate calls when requested, and when you do get to speak to a "supervisor", there is zero change in the process or ability to do the job.
For a company this big, they clearly are not prioritising their customer service or customer experience. They should really look at other big companies like Lego, for example, which are incredible and can't do enough to correct errors for their customers.
Switch 2 has 8 months of light use and now it no longer recognises switch 1 gamescards…….. switch 2 gamecards work fine. 24 month warranty so sent back to nintendo for repair and got a quote of £218 for a new system! Customer damage and out of warranty apparently, never been dropped, not a mark on it etc but i have damaged the machine apparently. Never heard anything so ridiculous. Lots of back and forth but they refuse to repair or replace. The worst customer service i’ve ever experienced and yeah, like many others on here i will make better choices going forward about their products. Absolute robbers
Switch 2 has 8 months of light use and now it no longer recognises switch 1 gamescards…….. switch 2 gamecards work fine. 24 month warranty so sent back to nintendo for repair and got a quote of £218 for a new system! Customer damage and out of warranty apparently, never been dropped, not a mark on it etc but i have damaged the machine apparently. Never heard anything so ridiculous. Lots of back and forth but they refuse to repair or replace. The worst customer service i’ve ever experienced and yeah, like many others on here i will make better choices going forward about their products. Absolute robbers
Repair process and customer service awful. My nintendo switchOled has major issues some of which are an orange screen and broken fan. When I called them on the 4th February and explained the issue I was told not repairable and I would probably get sent a new one.I saved my acnh island game to their server and sent it off on 5th to which I have confirmation received 6th. I sent the console, 2 joycons, and dock along with proof of purchase which was required to confirmWarranty. On the 9th, I received an email with a cost of £102 to fix it, of course I was furious as it is in warranty and should be free.I called them and they advised as it was purchased via a seller on amazon they didn't confirm warranty, so this obviously delayed the repair. I have been on phone to them daily at this point. After speaking to yet a different customer service member, they advised the console would be repaired for free . I received yet another cost estimate showing that the dock would cost £45 as it has broken pins. I rejected this cost as I advised them I had another dock so wasn't paying that for it to be repaired when a new one is around that price.At this point I am getting more frustrated. I called them again to be told that the cost was for a new dock not a repair, but because I rejected the estimate, the repair order had to be processed again.. more delays.I asked to make a formalComplaint or speak to a manager, as I wanted my console back by 15th February as I wanted to do part of my ACNH game on 16th. All they said was no way of doing complaint, that speaking to them is all I could do, and they couldn't put me through to a manager and they don't do call backs.I have now bought another switch in the meantime, so to enable me to play the game, but I have asked them if my progress can be uploaded to the new console or do I need to upload it to the old one. They can't give me an answer on the phone as it needs to be escalated to relevant team.I am still waiting for an answer, how can it be so difficult to advise, they won't just place you on hold and ask the relevant department, everything needs to have an incident number and requested via email!!I have never had such rubbish customer service. You can't call over weekends, only email. So the customer is just waiting for them to finally decide to update. Such poor customer service.
I made an order online for a case.They completely missed my delivery time frame of 2-4 days without any update.Once I contacted them they said it was delayed by 4 weeks.After 4 weeks they said my "order was cancelled".I contacted them again and asked to not cancel my order.They claimed this was not possible.On checking the website they have raised the price on the item I ordered and so clearly cancelled my order in order to raise the price.I would never order from them again due to this and would advise others of the same.
Shocking customer service for a customer of 35 years. I ordered super smashBros on the game cartridge a while back and it said it was not reading cartridge. So I ordered a digital copy. Hadn't downloaded it when the cartridge started working again.I emailed customer service and asked for refund of digital copy as now spend £120 on two copies. Reply .... NO.Shame on you I've been loyal customer for 35 years buying every console and games. They could have seen I hadn't even downloaded the digital copy and could have cancelled the download.Just greedy. Really bad.
I ordered a switch 2 on 2nd December, the product didn’t even arrive with the courier when I used the tracking code. I waited 7 days as advised then completed the relevant forms which said I would get a reply in 24-48 hours. I originally asked for a replacement as it was a Christmas present, a few days before Christmas I had to purchase another console from a local retailer as I just keep getting automated replies and the customer service online chat just say they can’t help. I returned the email to say I now needed a refund as I had purchased elsewhere. I still haven’t received a response or my money back and the online codes no longer work from the original purchase. Going around in circles and Nintendo do not reply to any contact methods made
Wish I could give no stars. Customer support is nonexistent with no real help offered at all. Sent off my Nintendo switch OLED purchased in December of 2024 due to the screen lifting on the right side. It’s never been dropped and I take excellent care of all my consoles. Was quoted £124 to replace the adhesives on the screen and a new battery even though Nintendo confirmed the battery was fine just by design it’s replaced at the same time as any repairs to the screen. A bunch of emails going back and forth to be told multiple times the same information even whilst asking for this to be taken higher up. This situation has completely changed my long standing faith for Nintendo. I have absolutely no faith in their products or support team because of this situation. Incredibly unhelpful.
Absolutely shocking repair service, sent my Switch 2 to repair the red joystick that was not connecting. They sent me a quote of 200£ for screen repair. And their customer service is none existent can't call can't email very confusing.
"Quote".: (Direct Shipping): Official support states that there is no delivery on Saturdays or Sundays. This is usually true for the USA, but even in Germany, Saturday delivery by Nintendo itself is unlikely.Amazon & other retailers:Standard Shipping: Often only weekday delivery, but the shipment can be dispatched on Friday and arrive on Saturday.Express/Premium Shipping: Sometimes there are options for Saturday delivery, but this must be explicitly selected and costs extra (e.g., with Amazon Prime and its specific service).DHL: DHL delivers on Saturdays as standard, but the online shop must choose the shipping provider accordingly and offer the option.Conclusion: If you want fast delivery, carefully check the retailer's shipping options; Saturday delivery is possible if the retailer offers express shipping or if standard delivery is dispatched on Friday, but it is not guaranteed. | Well, I ordered on Tuesday evening, with two packages, each significantly exceeding the €80 and €500 values. "Free instant delivery" within 1 to 2 days is advertised. The tracking code isn't working. It's now Sunday. No confirmation email for anything, except that the package couldn't leave the shipping depot, and even that was only on the website... The prices for the games, most of which are digital-only, are ridiculously low compared to reputable Amazon sellers, and they're not even physical copies. I compared it to importing a Switch 2 controller from England on Amazon, which was supposed to take at least four weeks for shipping... it arrived in just under three weeks. And that wasn't even express shipping. The Switch 2 is supposed to be "shipped" directly from a depot in Hamburg to Munich in 1-2 days?! Maybe slightly Cringe. And of course, the thing doesn't have an OLED display, so the scam can really pay off. It's bad enough that the console is, to put it mildly, technically lagging behind for more than half a decade, outdated or even worse than current standards. But hey, there's a silver lining, at least. The key fob that was supposed to be included free with the purchase of 500 platinum coins... It's already arrived. Now I have a fob that's not worth €3, but at least I don't have a €470 console. The fob, by the way, came from Berlin. That's about the same distance: six and a half hours by ICE train from Munich's main/Central Station. Miracles do happen... A slight wince of vicarious embarrassment, not to say miserably incompetent. That should be the company's guiding principle. Those who are greedy and don't deliver should be eliminated. :)
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