Awful Customer Service! I would give half a star if I could.
3 of my last 4 orders have all had issues,
ZA was cancelled without me being notified
Legends of Zelda age of Imprisonment - Lost in transit - Took over 2 months to get any progress on my email, finally got my refund after chasing this daily.
Pokemon FireRed preorder code, no emails received, and not having to argue with Customer Service all over again.
The customer Service team clearly do not read emails when you supply all details and then proceed to request the information that was included, refuse to supply time frames or SLAs of when the call should be completed. Refuse to escalate calls when requested, and when you do get to speak to a "supervisor", there is zero change in the process or ability to do the job.
For a company this big, they clearly are not prioritising their customer service or customer experience. They should really look at other big companies like Lego, for example, which are incredible and can't do enough to correct errors for their customers.
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