We sent in a Joy-Con for repair due to a known defect for the Nintendo switch 2. After waiting almost a full month, we received it back in the same broken condition, with no repair completed.
This was incredibly upsetting for my child, who is autistic and struggles with big emotions the anticipation and disappointment were devastating. Waiting that long only to have nothing resolved is unacceptable.
What makes this worse is that this issue is widely known, yet customers are still left jumping through hoops for a basic fix. The lack of clarity, follow-through, and empathy in this process is extremely disappointing.
Nintendo can and should do better, especially when families are involved.
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