Apologies first as this is a long one!!This company doesn’t even deserve one star!!I ordered the Nira Laser Bundle on 2nd Dec. They advise you that it may take up to 5 days to process before shipping and that’s absolutely fine. 1st issue: Their nonstop promotional emails they send aren’t clear that they’re only for their US customers. 2nd issue: They’re quick to charge your bank account and 28 days later your order still hasn’t been shipped. 3rd issue: As previously mentioned in another review they can be extremely slow to respond to emails. It would seem if you’re not based in the US you, your money and your order aren’t a concern of theirs. 4th issue: After stating that they are experiencing delays in production of their Precision laser, it seems ridiculous to then send continuous promotional emails 2 days later offering a Buy 1 Get 1 Free on their Precision laser and holiday savings on their Christmas Gift ideas and now a Boxing Day and New Years promo 20% off promo. Surely that’s just opening the door to more complaints waiting to happen and disappointing more customers. On the 8the Dec I emailed their customer service to query their promotional link for a free skincare bundle with every laser purchase that I used. One of their reps Brenda replied back very promptly with an empathetic email explaining that their peptide serum wasn’t yet available to UK thus why it wasn’t included in my order and kindly added their hyaluronic acid to my order for free. On the 10th Dec I received an “Important update on your Nira Bundle order” explaining that there’s a production delay on the Nira Precision laser and to expect a 4 week delay…..but “your Nira Pro laser is ready and we are shipping it within the week”. They also offered an alternative offer of upgrading the Precision to the Pro at no extra charge..presumably for quicker delivery and to minimise complaints. The joke of it is that they start the email off informing you there’s important information on your order and then have the audacity to say it pertains to US customers only. On the 14th Dec I emailed Brenda to ask how long roughly does it take to process and ship to the UK.She replied the next day with the following:“We're sorry to inform you that we're currently experiencing shipment delays. We regret making you wait this long to receive the product and apologize for the inconvenience.Please stay tuned for future updates on your order. You can reach out to us if you have any other concerns or questions. We'll give you all the help you need to keep track of your package as it moves.”Considering the only order update since the order confirmation I’ve received didn’t include orders made outside the US, I replied back asking for a rough time line on the delays….weeks? Months? 6 days later I had the following response and nothing since, with no real answers “I sincerely apologize for the delay in communication regarding your NIRA order.I’ve followed up with our fulfillment team and am still awaiting confirmation on the status of your order. Please know that I’m prioritizing your inquiry and will provide you with an update as soon as I have more information.Thank you for your patience and understanding, and I will keep you informed. If you need anything else in the meantime, don’t hesitate to reach out.”Extremely disappointing after the first email from Brenda was so positive. It’s been nearly a month since I placed my order and from the other reviews I don’t see it ever reaching me. Will be cancelling the order via my bank. They need to be more transparent to their customers ordering outside of the US!!
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