I ordered several items from Nisbets and paid extra for premium delivery before 10am.
While part of the order (griddle and meat slicer) was delivered on time, the Polar prep fridge was delayed for 6 days and remained stuck at the delivery depot with no updates.
This caused disruption to my business setup, which is very frustrating when you rely on timely delivery.
I had to chase the issue myself before it was escalated. Eventually, Nisbets responded, arranged delivery, and refunded the £10 premium charge.
I appreciate that they resolved the issue, but the delay and lack of proactive communication were disappointing.
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Nisbets is Europe's leading supplier of catering equipment, boasting over 40 years’ experience serving the catering industry. With our next-day delivery promise and an extensive product range that includes over 33,000 items ranging from chef clothing, knives, and utensils to cooking machines and refrigeration units, we are the top choice for hundreds of thousands of customers worldwide. At Nisbets we pride ourselves on providing top-quality products at competitive prices, ensuring that businesses can find everything they need to run a successful kitchen. Our knowledgeable customer service team is always on hand to offer advice and support, making the shopping experience seamless and stress-free. Whether you're a small café or a large restaurant chain, we have the expertise and resources to meet your catering equipment needs.See more
