I became an owner in 2015 and initially loved my vehicle, considering it one of the best I had owned. The experience at the seller was positive, making me feel valued and that my investment was worthwhile. My husband and I were so pleased that we decided to trade in for a new model and ended up purchasing two. However, my experience has turned sour. I wish I could rate it lower. I have significant regrets about my purchase due to poor service follow-up and a lack of accountability. I am extremely dissatisfied with my vehicle. The seller has shown minimal accountability while bombarding me with requests to complete surveys. Within the first two months of ownership, I experienced a malfunction where the system shut off while driving. Upon restarting, I was unable to shift into park. After taking it to the seller, they kept it for a day but couldn't replicate the issue. I was advised to return if it happened again. A few months later, the same problem occurred. They claimed it was a dead battery and replaced it. Although it worked for some time, the issue resurfaced when winter arrived. Recently, after the warranty expired and facing the same problem for the fourth time, they finally decided to conduct a more thorough diagnostic. Previously, they didn't perform this additional check, likely to avoid fixing the issue while it was still under warranty. After keeping the vehicle for six days, they concluded that the alternator was the issue. However, their diagnostics are questionable, and they seem to lack a thorough understanding of the vehicle's mechanics, relying solely on their computer systems. I am left with a vehicle that is malfunctioning again, and the seller is unwilling to assist with repair costs. I feel defeated and regretful about my decision. The seller seems more focused on profit than customer satisfaction. While I can understand that not every diagnostic is necessary initially, it is frustrating that they failed to address the problem until after the warranty had expired. I have lost hope of having a reliable vehicle and have lost faith in the seller. I regret my purchase and wish I could undo it. I hope others have a better experience than I did if they choose to buy a vehicle.
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