nissan.co.uk

New Qashqai breaking down and running at 22mpg

I collected a brand new Nissan Qashqai e-POWER via the Motability Scheme in November and have experienced ongoing issues since the first week.Fuel consumption was extremely poor from the outset (half a tank in under 100 miles) and my concerns were dismissed as “normal for a new car”. The vehicle repeatedly displays exhaust regeneration warnings, including after short 1.5 mile journeys. I have fully complied with the advised regeneration process on multiple occasions, yet the issue persists.The car has now completed 1,195 miles and is averaging 22.3 mpg, which is significantly below expected figures for this model.More concerningly, the vehicle broke down in traffic with system fault and EV power failure warnings. RAC (contracted by Nissan) attended and advised that only a temporary repair had been carried out and that further workshop investigation was required before safety could be assured.Despite this, I have been advised that no fault can be found. As a Motability customer relying on the vehicle for essential daily use, this situation is extremely concerning. A new vehicle should provide confidence and reliability — not repeated warnings, breakdowns, and ongoing uncertainty.This is my third Nissan, and unfortunately it will likely be my last. I previously drove an earlier Nissan EV model without issue, so this experience has been particularly disappointing. Each time I have taken the vehicle to the workshop, diagnostic tests have reportedly not identified any faults, despite my providing photographic evidence of warning messages and the RAC report. Throughout the process, I have felt that my concerns were attributed to me rather than investigated thoroughly.

Date of experience: Feb 25, 2026