Review Time
If I could give zero stars I would! I purchased a brand new Qashqai (my fourth in 10 years) in October 2025. Just over two weeks of having my car, an uninsured van drove into me damaging the wing mirror unit and window. I raised a claim with my insurers and my car was picked up by the bodyshop for repair. This was November 2025. The wind mirror part was ordered but was on back order with no date for supply. Fast forward and two subsequent wrong parts have been sent to the repairer and neither fit. We are now at the end of February 2026 and despite me raising this many times directly with Nissan they have failed to respond and just prefer to ignore me. I have paid over £2,000 in car finance and road car tax duty in the 3.5 months my car has been sat waiting for repair. I have been told that Nissan UK have ceased new car production in the UK!! This will explain why there has been no update on the wing mirror casing. I have always been a very loyal Nissan customer but I will never buy a Nissan again. Avoid them at all costs!!
I recently purchased second hand 2022 Nissan qashkai. I then found out about issues with thermostat housing. I contacted Nissan to find out if my car is affected and all I got that there are no recalls on my vehicle. The problem is, there has never been a recall on this part despite of so many people having issue with it, causing the total engine failure. I was told that Nissan can do diagnostics on my car to see if there are issues with the thermostat but I will have to pay for it myself! They will only change the part free of charge if it’s faulty but to get to this stage, I will have to pay a lot of money for diagnostics at Nissan. So there is potentially faulty part in my car that was fitted by Nissan in the first place, but to find out, Ihave to pay Nissan ! You couldn’t make it up, could you? Don’t bother replying if you are just going to tell me to contact Nissan customer service. I tried, I even asked to speak to manager, someone else, but I was refused by Juan. I will be contacting ombudsman.
I collected a brand new Nissan Qashqai e-POWER via the Motability Scheme in November and have experienced ongoing issues since the first week.Fuel consumption was extremely poor from the outset (half a tank in under 100 miles) and my concerns were dismissed as “normal for a new car”. The vehicle repeatedly displays exhaust regeneration warnings, including after short 1.5 mile journeys. I have fully complied with the advised regeneration process on multiple occasions, yet the issue persists.The car has now completed 1,195 miles and is averaging 22.3 mpg, which is significantly below expected figures for this model.More concerningly, the vehicle broke down in traffic with system fault and EV power failure warnings. RAC (contracted by Nissan) attended and advised that only a temporary repair had been carried out and that further workshop investigation was required before safety could be assured.Despite this, I have been advised that no fault can be found. As a Motability customer relying on the vehicle for essential daily use, this situation is extremely concerning. A new vehicle should provide confidence and reliability — not repeated warnings, breakdowns, and ongoing uncertainty.This is my third Nissan, and unfortunately it will likely be my last. I previously drove an earlier Nissan EV model without issue, so this experience has been particularly disappointing. Each time I have taken the vehicle to the workshop, diagnostic tests have reportedly not identified any faults, despite my providing photographic evidence of warning messages and the RAC report. Throughout the process, I have felt that my concerns were attributed to me rather than investigated thoroughly.
Every time I use the car I have to reset the infotainment system. You can only reset with the engine running, which causes pollution. Had a Nissan qashhqai for 9 years and this new one is frustrating. No stop/start facility. The head up display is not as good as my previous car either. No cd player.
If I could give Nissan 0 stars it would be too many. I got my van brand new 2024 plate, 5 year warranty, service package, you would think this would all go in the favour. My van has been off the road 3 times in the last 7 months totalling over 20 days of downtime, I use my van for work so this has been a direct loss to me. The problem is each time I’ve been assured it’s a quick job, and it drags on and on and on, they can’t get parts, I had to wait over 10 days for break pads, the garage said it’s 1 hour job but couldn’t get the parts from Nissan but also as it was in warranty couldn’t put any other pads on it, I needed a bread new alternator after 20000 miles, the service is the worst I’ve ever ever ever experienced, please do yourself a favour & avoid Nissan at all costs.
If I could give zero stars I would! I purchased a brand new Qashqai (my fourth in 10 years) in October 2025. Just over two weeks of having my car, an uninsured van drove into me damaging the wing mirror unit and window. I raised a claim with my insurers and my car was picked up by the bodyshop for repair. This was November 2025. The wind mirror part was ordered but was on back order with no date for supply. Fast forward and two subsequent wrong parts have been sent to the repairer and neither fit. We are now at the end of February 2026 and despite me raising this many times directly with Nissan they have failed to respond and just prefer to ignore me. I have paid over £2,000 in car finance and road car tax duty in the 3.5 months my car has been sat waiting for repair. I have been told that Nissan UK have ceased new car production in the UK!! This will explain why there has been no update on the wing mirror casing. I have always been a very loyal Nissan customer but I will never buy a Nissan again. Avoid them at all costs!!
Just had the generic "Hi Tony, thank you for your feedback. If you would like to discuss this further please contact our customer service team on 0330 123 1231. Lines are open Monday - Friday 8am-6pm"Ive been dealing with customer services for 3 months! Simply not good enough. I want action not a copy and paste response from Nissan
I have a nissan Qashqui 4 years old 22.000 miles on the clock that I have owned for 18mths. Amber engine light came on with loss of power with repairs under warranty to the tune of £1200. Week later same thing happened told I needed an engine replacement not under warranty. Have raised a goodwill claim with nissan with no progress going into a 5th week. Raised an incident report with the motor ombudsman and trading standards who advised i need to report the incident with nissan finance service, the 'owners' of the car due to pcp arrangement. Im informed that I have rights under the Consumer Act 2015 for the sale of poor quality goods but im in limbo. Until I hear back regarding the goodwill claim i cant progress unknowing of an outcome and I have been without a car for 6 weeks, can anyone help. Bassett Nissan Swansea not very helpful in what to do next considering the age of the car and if I could speak to an engineer to explain what's happened just ready to "price it up for me'. !!
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Nissan Motor GB. Explore everything you need to know about our new and used vehicles, current offers, and flexible financing options tailored to suit your needs.
With award-winning models like the Qashqai with e-POWER, ARIYA, and X-Trail, Nissan provides customers with dynamic and diverse options that cater to their unique lifestyles and needs.
Whether it's through cutting-edge design, advanced technology, or our unique powertrain, we continuously strive to redefine what our customers can expect from their vehicles.See more
worldwidecyclery.com
shinerepair.com
marinbikes.com
lesschwab.com
hydrouk.co
haynes.com
bestcarfinder.co.uk
timecar.gr
reformpaintandbody.com
ezybook.co.uk