I have a nissan Qashqui 4 years old 22.000 miles on the clock that I have owned for 18mths. Amber engine light came on with loss of power with repairs under warranty to the tune of £1200. Week later same thing happened told I needed an engine replacement not under warranty. Have raised a goodwill claim with nissan with no progress going into a 5th week. Raised an incident report with the motor ombudsman and trading standards who advised i need to report the incident with nissan finance service, the 'owners' of the car due to pcp arrangement. Im informed that I have rights under the Consumer Act 2015 for the sale of poor quality goods but im in limbo. Until I hear back regarding the goodwill claim i cant progress unknowing of an outcome and I have been without a car for 6 weeks, can anyone help. Bassett Nissan Swansea not very helpful in what to do next considering the age of the car and if I could speak to an engineer to explain what's happened just ready to "price it up for me'. !!
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