nissan.co.uk

Purchased a used Quasqai in March of…

Purchased a used Quasqai in March of this year from Nissan Exeter. Poor communication through the purchase process including mistakes on agreement - very bullish sales technique and tried to bypass my comments when I pointed out passenger front door switch didn't work - tried to brush me off and looked directly at my wife as if my comment either bothered him or he thought he could get away with it if he looked directly at my wife who was the purchaser. Change of reg plate was needed as current a private plate. Guy at Nissan tried to get us to take car early with the car still registered to previous owner - said was ok to drive with someone else's road tax which obviously we couldnt get until Nissan had the log book from the previous owner and had been put in my wife's name - actually not legal. We waited until car was registered properly and road tax was in wife's name before pickup so we were actually legal.When picked up the repairs we had asked for were done which was passenger door window switch and other bits plus a full service . Absolutely no detail what was done in the full service - and the car we exchanged appeared to still be in my name nearly a month later !We hadn't tried the rear window switches for a few days - but when we tested, neither worked - a full service with a bit of lubrication on the switches would have solved this but Nissan knowingly handed car over with them not working.We would most definitely not use Nissan Exeter ever again.This after two previous purchases from Nissan Sidmouth which went really well.

Date of experience: Mar 01, 2025