Simply don’t bother with Nissan Customer Services. Car went in for service, found an issue which is a known fault with Qashqais so Nissan covered the cost. Car was deemed undrivable by Nissan until the repair was done. Told the part was on “severe back order” meaning would be months probably until the part came and couldn’t get a courtesy car for 7 weeks. Raised with Customer Service whose underlying stance was “it’s not in our policy to help with a courtesy car when parts are delayed”. When asked what they expected me to do, the only response was “not really sure, sorry”. Useless!
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