Do not EVER deal with this company or their finance department which are the most incompetent, rude and ignorant finance team I have ever dealt with. I have had Nissans for 20 years and will never buy a Nissan again and will never recommend them again based on their extremely poor response time to concerns about a finance agreement, terrible customer service at the dealership (Nissan Westway Southampton) and no refund of a £500 deposit on a vehicle they did not deliver and never ordered so they kept my money and have ignored multiple requests in writing and by phone both to RCI Financial Services (Nissan Finance) and the dealership. I will shortly post all the correspondence and special delivery letters that were ignored both here and online in other forums as I am so disgusted in the way my family and I have been treated. I have had to resort to legal action to remove an incorrect default they have lodged on my credit file and fortunately for me all my correspondence was sent special delivery, so if you have the same trouble as I have had, do everything in writing and send it by Special Delivery and then they cannot deny they received the request from you. I was very nice and reasonable at the beginning of this 5 weeks ago but not one letter or phone call from Nissan both dealership and finance dept apart from a call from a collection agency, Crystal Collections, weeks ago who passed on my correspondence and filed a report direct to RCI to get the matter dealt with, not once but twice and again totally ignored. A very sad way to end a relationship with a car maker I held in high regard for many years, Gavin Holmes.
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