After a decade with the company, my last three servers faced performance issues that required support. I reached my breaking point with my current server. The support system is severely lacking—no tickets, no hotline, just chat with long wait times. The community is filled with others expressing similar frustrations. I spent hours seeking assistance, eventually obtaining a refund and moving to a different provider. I shared my honest feedback as a long-time customer, detailing my concerns and inquiring about their plans to regain my trust. Their reply? An AI bot named "Fin" stating my experience is important and asking if I wanted to talk to a human. If my experience truly matters, I shouldn't be dealt with by a bot. It's absurd! While the company may offer slightly lower prices than others, the hours wasted waiting for support and receiving automated responses render any price difference irrelevant. The company was once reliable; now, it's not. I recommend looking for other providers immediately. It's disheartening to express all this.
Claim your business profile now and gain access to all features and respond to customer reviews.
