Make sure you choose monthly billing cycle and stay away from any discounts especially if you come from a 3rd world country, it'll just lower the service and support quality in my experience, frankly they don't care. I rented an Arma 3 server, paid for 6 months and got an discount. All went well until i wanted to install mods on the server. I installed the exact same mods/command-line and config-files that a friend of mine (Nitrous client) also uses with no issues. Tried different Mods but it doesn't work, tried changing to another server but no reply from Nitrous. Really bad support, didn't read previous messages as i had to repeat the same info again, they even made the thread show "Answered" without replying. I'm posting snippets from the final message i received and sent. "We offer very little support when it comes to configuring mod packs, or third party plugins, it's very much down to you.""I never wanted support for configuring mods, i want a functional server that allows me to add mods as other clients of yours have, the ability to add mods is advertised by your company and it has that option in the TCAdmin so I'm not asking for something special. So i have to settle for a server that doesn't allow mods? Not fair in my opinion when other clients are using mods." I cant ask anyone to stay away from this company as it has some great reviews but this is my experience. I'm going to shutdown my account and the server, they can keep the remaining 5months or so, don't want anything to do with this company. Edit: Got 100% refunded, thank you for that.
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