In November 2024, I rented a car from Niza Cars together with some friends. That time everything went smoothly: friendly staff, no issues at all. Five stars. Because of that good experience, I chose to rent from them again during my most recent trip to Malaga in late January / early February 2026. Unfortunately, this time it was a complete disaster.The problems started already when picking up the car. I was told that the insurance I had purchased online was basically useless and that I had to buy multiple expensive add-ons to be “properly insured.” The whole interaction felt like aggressive upselling rather than honest advice. I decided not to buy the extra insurance.When returning the car, the situation became much worse. A very rude and unpleasant woman came out to inspect the vehicle, and it was immediately obvious that she was looking for problems. She claimed that I had caused several so-called damages to the car — extremely small marks that I never noticed. The car was collected in the dark, so there was no realistic chance of spotting these tiny imperfections at pickup, and even my photos cannot clearly show them because they are so insignificant.Despite this, Niza Cars demanded almost 600 euros for these minimal, almost laughable “damages.” This is completely unreasonable and feels like a punishment for not buying their overpriced insurance.My clear impression is that Niza Cars operates a business model where they: • pressure customers into buying unnecessary insurance • and if you refuse, they search for microscopic “damages” at return and charge outrageous amountsThis experience completely disqualifies Niza Cars as a rental company in my eyes. I will never rent from them again and I strongly advise others to stay away.Shame on you, Niza Cars.And pls do not answer this review by recommending me to turn to your so-called "customer service" - why would I choose to get even more upset?
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En NIZACARS, nuestro objetivo es ofrecer un servicio de alquiler de vehículos de calidad, caracterizado por una atención profesional y transparente. Con una sólida trayectoria en el sector, trabajamos continuamente para que su experiencia al volante sea cómoda, segura y plenamente satisfactoria.
Ponemos a su disposición una flota moderna, amplias opciones de cobertura según sus necesidades, y la posibilidad de alquileres tanto a nivel nacional como internacional.
Nuestro compromiso es acompañarle en cada etapa de su viaje, asegurándonos de que disfrute de un servicio impecable y adaptado a sus necesidades.
Le agradecemos sinceramente la confianza depositada en NizaCars y esperamos poder darle la bienvenida muy pronto.
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