I had rented from this company previously without any issues. Today, I went to pick up a car and their system could not process the temporary hold of 1400€ for the deposit for the car. Even before they tried to charge my card, the lady said that they were having trouble with payments. The insisted that it was the fault of my credit card which I know for a fact it was not. I even called my credit card company in the moment and they had no record of any charge attempts, and I have ample credit limit. I even tried a different card. It was not my card, I'm 100% sure.My theory is that they intentionally don't allow the payment to go through so you are forced to take out an insurance policy with them. I did not. I left without the car, even though I had paid for it in advance with a third party provider.I heard them talking in Spanish thinking that I could not understand and they are up to something. They know what they are doing. I guess 8 times out of 10, the customer is forced to pay up in order to take the car. I have rented from every car company around the Malaga airport, and this is the first time that I have seen this scam. It makes sense that they would try something like this because the car rental was extremely cheap. I guess beware if you are planning to try to use your own insurance and leave the large hold on your card. They may intentionally not allow the payment to go through. I will be requesting the "hoja de reclamacion" for the inconvenience. They shouldn't be allowed to get away with this as it just wastes people's time.
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En NIZACARS, nuestro objetivo es ofrecer un servicio de alquiler de vehículos de calidad, caracterizado por una atención profesional y transparente. Con una sólida trayectoria en el sector, trabajamos continuamente para que su experiencia al volante sea cómoda, segura y plenamente satisfactoria.
Ponemos a su disposición una flota moderna, amplias opciones de cobertura según sus necesidades, y la posibilidad de alquileres tanto a nivel nacional como internacional.
Nuestro compromiso es acompañarle en cada etapa de su viaje, asegurándonos de que disfrute de un servicio impecable y adaptado a sus necesidades.
Le agradecemos sinceramente la confianza depositada en NizaCars y esperamos poder darle la bienvenida muy pronto.
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