A tale of two companies it felt like, collection of the car from Barcelona was by far the worst experience of any car rental company I have ever used however the return was the polar opposite. Collection occurred around 10pm on a Sunday evening. The lady was abrupt, rude and threatening stating if we didn't sign the blank signature screen pad she would lock the office and leave us stranded on some industrial estate in Barcelona. She seemed annoyed we didn't have Niza Car insurance and when we said it had been booked as a package through easyJet she said she'd never heard of them. She said to video and take pictures of the car before taking it because if there was any damage on return we're not insured with them. We said it's pitch black out there to which she said use a street light. She wouldn't direct us to the car or leave her office to point out existing damage. We felt like getting back on the plane and going home but did what we could to try and find damage, of which there were a number of scrapes and scratches. We then decided to look at other reviews here and were shocked how poor this company was. For two weeks it loomed over us that we'd be in for a battle on returning the vehicle so when the time came we got to Niza Cars 6 hours before our flight in preparation for being delayed by them over damage we hadn't caused. To our shock and delight the lady checking the car in couldn't have been nicer. Everything was smooth, quick and efficient with no detailed inspection under the car or particularly of the bodywork. A quick check to make sure we'd returned it with a full tank and we were taken into the office to cancel our holding payment without fuss. The minibus driver was polite and friendly and quickly had us back at T2 Barcelona. So very much two sides of the same coin but because the initial contact was so terrible and that feeling loomed over us for two weeks a rating of 2 stars seems right. If collection had been the same as drop off there would have been no complaints and 5 stars. Just luck of the draw it seems. I wouldn't use again based on this experience and what others have said here.
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En NIZACARS, nuestro objetivo es ofrecer un servicio de alquiler de vehículos de calidad, caracterizado por una atención profesional y transparente. Con una sólida trayectoria en el sector, trabajamos continuamente para que su experiencia al volante sea cómoda, segura y plenamente satisfactoria.
Ponemos a su disposición una flota moderna, amplias opciones de cobertura según sus necesidades, y la posibilidad de alquileres tanto a nivel nacional como internacional.
Nuestro compromiso es acompañarle en cada etapa de su viaje, asegurándonos de que disfrute de un servicio impecable y adaptado a sus necesidades.
Le agradecemos sinceramente la confianza depositada en NizaCars y esperamos poder darle la bienvenida muy pronto.
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