nizacars.es

Interesting business model

Interesting business model. The reviews on Trustpilot seem to be more consistently bad than on Google. Perhaps Nizacar have paid for positive reviews on Google. Anyway, in line with the 1-star reveiews on Trustpilot, the "business model" of this "company" appears to be as follows:1. Offer silly prices of around 1-3 euros per day for car hire to draw customers in.2. Deliberately deceive the customer during collection process by falsely claiming there is no insurance for the car, thereby convincing the customer to pay for an unnecessary reduction in the excess on the fully comprehensive insurance policy Nizacars are legally obliged to provide with the booking. This excess reduction cover increases the booking price by several 1000%, and is what allows Nizacars to make a profit.3. Asking for the customer's signature on a small LCD screen, and then fraudulently transposing the customer's signature to any/all other documents containing additional terms the customer is unaware of.4. Only providing a copy of the fraudulently created documents with the transposed copy of the customer's signature, including a "damage report", at the END OF HIRE, rather than at the start.5. Refusing to carry out damage inspects either at the start of, or the end of hire.6. If the customer declined the additional insurance cover because they're aware that Nizacars are legally obliged to provide insurance on their cars, and weren't taken in by Nizacar's lies that there is no insurance cover, then Nizacars unfortunately feel compelled to resort to outright criminal fraud to make a profit on the booking. In my case this came in the form of charging 90 euros per day for two days additional hire on a VW POlO in November, despite advertising 1.65 euros per day on their website. Obviously, no hire car company in the world charges 90 euros per day for car hire, except for maybe in Dubai for supercars, and so this is was a punitive rate applied purely to make the booking profitable for Nizacars.I obviously made it relatively easy for Nizacars to defraud me by extending my hire, but other customers have reported tactics includinga) Charging for pre-existing damage.b) Actively creating damage after the car was returned.I would also like to draw people's attention to the fact that Nizacars have been accused of causing customers to get arrested by Spanish police after extending their hire. In my case, I spent several days trying to contact Nizacars to extend my hire due to illness, but they only responded after the hire ended, and threatened to report the car stolen in response to my perfect normal request to extend the hire. One would think Nizacars would have a mechanism for extending hires and not default to police involvement...I'm personally finding the whole process rather amusing, because the 190 euros Nizacars have stolen from me is well within my means, but I'm finding the process of disputing the amount with them quite entertaining, and I'm looking forward to making an example of them in the Spanish courts, as well as getting the story into the tabloids in the UK who love writing about this kind of company.

Date of experience: Dec 12, 2025