My 2019 Sportage experienced an engine management light illumination, which did not immediately impact its performance. As the vehicle was also due for its MOT, I scheduled an appointment. However, I was informed that due to high demand, no waiting appointments were available, necessitating the vehicle to be left for the entire day. Consequently, I booked the MOT for December 11, 2025, with the understanding that the fault would be addressed prior to the inspection.Subsequently, my vehicle was at another body shop for a wing repair following an incident. I received notification that the repair would not be completed until Monday, December 15th. I promptly contacted NK to relay this information. I was advised that this was not an issue, but due to their busy schedule, the vehicle would still need to be left with them possibly for the week. The body shop graciously agreed to deliver the vehicle to NK.I consistently find Jane at the service desk to be cheerful and engaging, which contributes to a very comfortable environment. The other staff members are consistently polite and professional, further enhancing the customer experience. My previous Sportage purchase from another dealership proved to be an unsatisfactory experience. I have learned from this and my next Sportage will be acquired from NK Derby. I note that a charge has been introduced for loan vehicles, which is a minor disappointment as I prefer not to use public transportation. I give 5 stars because I feel like a valued customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
