Review Time
These guys are a bunch of lier s, sold me a car ,took a £500 deposit, knowing there was no car to sell me, told me the car got damaged to ns doors i asked for pics , they sent me another car which was damaged to os, total different car wouldn't buy off them please go somewhere else why take a da deposit and hold for a week car dealers they call themselves, it should be rogue traders, plus I lost £212 on train fares. And also the car is just passed its mot its on gov site have have proof , emails, pics ,
These guys are a bunch of lier s, sold me a car ,took a £500 deposit, knowing there was no car to sell me, told me the car got damaged to ns doors i asked for pics , they sent me another car which was damaged to os, total different car wouldn't buy off them please go somewhere else why take a da deposit and hold for a week car dealers they call themselves, it should be rogue traders, plus I lost £212 on train fares. And also the car is just passed its mot its on gov site have have proof , emails, pics ,
I purchased a second hand car back in August 2025. On the test drive there was a knock, which we were assured would be sorted before we collected, after a service. Once collected the knock persisted. After returning at least 3 times, countless phone calls, lots of chasing and finally a new steering rack, the car is fixed. This was January 2026.The 3 month warranty was up and I'd barely had the car so requested a fresh warranty. We've been courteous, understanding and polite throughout. Sadly we were given excuse after excuse as to why we were waiting for the new warranty. Finally after considering contacting Trading Standards because we felt we'd come to the end of the road, they issued the warranty.The sale was very smooth but the aftercare a very steep, upward struggle.Such a shame because the staff were very pleasant.
The five star review reflects the setting for buying a new car at NK Motors, Derby and the staff member we worked with. Auran Sharma gave best care to ensure our needs were met in both purchasing the new car and arranging to offer a good price for the existing car. We were grateful for the smooth transition to the new vehicle and would like to say Thank You for your support.
I had a fantastic experience buying my new car from NK motors Derby and couldn’t recommend the team highly enough.Auran Sharma looked after me exceptionally well from start to finish – professional, knowledgeable, patient, and genuinely cared about making sure I was happy with everything. Nothing was too much trouble and the whole process felt smooth and stress-free. Chatted with my partner to discuss everything thoroughly over the phone due to him not being able to get in the showroom personally A big thank you as well to Michelle who handled the handover. She was lovely, thorough, and explained everything clearly, making the handover feel relaxed and exciting rather than rushed.What really stood out was how welcome I felt by the time I left, it honestly felt like I was leaving friends, especially after realising I already knew quite a few of the staff. Such a warm, friendly atmosphere alongside brilliant service.My new car is just beautiful xx Thank you all — highly recommended!Amanda x
The sales rep who sold me the car promised, as part of the sale, that they would include a service and repair a number of scratches. When I collected the car, the service had not been carried out and not all of the scratches had been repaired. This meant I had to revisit and sit for two hours while they finally completed the scratch work.All staff backed the sales rep (Ali) even though he admitted to promising the service, and because it wasn’t in writing, they told me there was nothing they could do.When complaining to the manager, Simon, all he did was offer me the option to purchase a service plan, which would cost more than a local KIA dealership (great customer service). To add insult to injury, five weeks after the purchase I received an email telling me the service was due and asking if I would like to book the car in to have this carried out (talk about rubbing salt into the wound).All I can recommend is that if you deal with this garage, make sure everything is in writing and do not pay for the car until you are completely satisfied with everything.
Brilliant experience purchasing my car this week 17/12/25 Seat ibiza fr . Mike from the Sheffield dealership was excellent, super friends and helpful no matter what time of the day he was able to get back to me with my questions and help me asap with everything. 10/10 customer service. Everyone in the dealership were lovely and couldn't have done more for me. thank you all so much!
My 2019 Sportage experienced an engine management light illumination, which did not immediately impact its performance. As the vehicle was also due for its MOT, I scheduled an appointment. However, I was informed that due to high demand, no waiting appointments were available, necessitating the vehicle to be left for the entire day. Consequently, I booked the MOT for December 11, 2025, with the understanding that the fault would be addressed prior to the inspection.Subsequently, my vehicle was at another body shop for a wing repair following an incident. I received notification that the repair would not be completed until Monday, December 15th. I promptly contacted NK to relay this information. I was advised that this was not an issue, but due to their busy schedule, the vehicle would still need to be left with them possibly for the week. The body shop graciously agreed to deliver the vehicle to NK.I consistently find Jane at the service desk to be cheerful and engaging, which contributes to a very comfortable environment. The other staff members are consistently polite and professional, further enhancing the customer experience. My previous Sportage purchase from another dealership proved to be an unsatisfactory experience. I have learned from this and my next Sportage will be acquired from NK Derby. I note that a charge has been introduced for loan vehicles, which is a minor disappointment as I prefer not to use public transportation. I give 5 stars because I feel like a valued customer.
I purchased my Kia Sportage from NK Motors because they provided excellent service from my initial enquiry, to buying the car. I received a very competitive trade in price which met my expectations.My particular thanks to Auran and Michelle who made the entire buying experience seamless from start to finish.
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