Hardloop's website clearly stated that prices are inclusive of duties and taxes. However, as DPD refused to deliver my order until I had paid duty and VAT charges, I did pay this due to the fact that another page on Hardloop's website relating to Brexit stated, "We undertake to refund the initial VAT if you send us the proof of payment. "After submitting proof of payment to Hardloop, they initially said that I would need to return the goods to them in order for them to reimburse the VAT costs to me.I duly returned the goods, as instructed, but Hardloop have refused to reimburse me for the VAT that I have paid, stating that I will need to submit a reimbursement claim via HMRC.Of course, HMRC have requested information that was not provided to me, and so I am unable to submit my claim, meaning that I am out of pocket by nearly £45.00 and I don't even have any goods to show for it!With all the back and forth of trying to resolve this with Hardloop, they have abdicated all responsibility, which shows that they are an untrustworthy company to say the least!In the meantime, I was able to purchase the same items and return the incorrectly sized goods from another non-UK based website without all of the hassle with duty and VAT charges.If your delivery address is outside of France, be prepared to lose money!
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