Dear Hardloop Team,You have lost my package, and I did not receive it in time for my event. As I mentioned earlier, I ordered a wetsuit specifically for my first Ironman and was relying on your service to deliver it as promised. Unfortunately, you failed to do so.I believe it is entirely your responsibility to ensure that orders are delivered safely and on time. In this case, that responsibility was not fulfilled. The result was not only the loss of a product but also a major letdown at a significant moment for me.At this point, discussing your service feels pointless, as it has proven to be unreliable when it mattered most.Yours sincerely,Eralp
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